Raghni

Frequently Asked Questions

• What are your shipping options and delivery times?

  We offer standard shipping (5-7 business days) and express shipping (2-3 business days) across Pakistan. Free standard shipping is available on orders above PKR 5,000. All orders are carefully packaged to ensure your garments arrive in perfect condition.

• What is your return and exchange policy?

  We accept returns and exchanges within 7 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Custom embroidered pieces are final sale. Please contact our customer service team to initiate a return.

• How do I find my correct size?

  Each product page includes a detailed size chart with measurements in inches. We recommend measuring your bust, waist, and hips, then comparing them to our size guide. If you're between sizes, we suggest sizing up for a more comfortable fit. Our customer service team is also available to help with sizing questions.

• What fabrics do you use and how should I care for them?

  We use premium fabrics including pure cotton, lawn, chiffon, silk, and organza. Each garment comes with specific care instructions on the label. Generally, we recommend dry cleaning for embroidered pieces and hand washing or gentle machine wash for everyday wear. Avoid direct sunlight when drying to preserve colors.

• How can I track my order?

  Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order status in real-time through the courier's website or by logging into your account on our website. If you have any questions about your order, our customer service team is here to help.

• What payment methods do you accept?

  We accept all major credit and debit cards, bank transfers, and cash on delivery (COD) for orders within Pakistan. All online payments are processed through secure payment gateways to ensure your information is protected. For COD orders, please have the exact amount ready at the time of delivery.